I'm having problems placing an order on the website? - As with nearly all online shopping services, our website uses "cookies" to keep track of your order in the shopping cart. You must have your internet browser set to accept "cookies." Check the properties or preferences section of your browser set up screen. Set your browser to accept "cookies", usually medium security on most browsers. You can change the security settings back, if you wish, after placing your order.
Why am I asked for my email address and a password when I start to process my order? - Our shopping cart allows you to create a customer account. With this feature, you don't have to reenter all your personal information when you place future orders. When you visit again, you will just enter your email address and password. You don't have to use this feature, this service is entirely for your convenience and we do not use the information for any other purpose. You may click the option to continue without creating an account.
What if I don't have an email address? - Think of this as a "username" instead. You may type in anything you want to use. We do not use this information for any other purpose. Note - without a valid email address, you will not receive email notifications regarding your order.
How do I know my order was processed? - Your order is not completed until you confirm the items & quantities, enter payment information, choose shipping, and then finally click the "process order" button. You will see an invoice which contains an order number. If you see the invoice, your order was processed. Please print this invoice and keep for your records.
How do I know my order was received? - We will send you a confirmation email.
Backorders - We strive to maintain an accurate inventory of available items on the website. Sometimes an item may inaccurately be listed as available. You will never be charged for an item that is out of stock. Credit card payments are processed only for items in stock when the order is actually shipped. Unless you advise otherwise, we will track backordered items and send you an email when the item(s) are back in stock. We do not charge your credit card or ship backordered items unless you agree. Shipping for backorders is discounted by $2.00 from the standard fees.
When will my order be shipped? - We usually ship within 7 days or less. It is not unusual to ship within 14 days. We do not charge your credit card or withdraw your PayPal payment until the order is shipped.
How can I find out when my order was shipped? - You may send us an email at fidelismodels@cox.net and we will provide the date of shipment or give you an update when we expect to ship your order.
Can I order outside the United States? - Yes, we will ship to almost anywhere in the world. We use Postal Air Mail for all international shipping. The cost is determined by the number of items in your order and the region of the world.
Can you send an order to an APO/FPO address? - Yes, and thank you for your service to our country!!
Do you offer shipping insurance? - Yes, during the checkout process you will have the option to purchase shipping insurance. You may select the level of shipping insurance required for your order value. Insurance is provided through the United States Postal Service.
Can I visit your store? - We service the unique market for small scale military vehicle kits and soldier figures. We operate by internet and mail order only.
How do I get updates on new products? - All customers are automatically included in our email product updates. If you want to be added to our update list, please send us an email with at least your email address.
How can I get a paper catalog of your products? - Our current catalog is available for download from the home page of our website at www.fidelismodels.com. You must have Adobe Reader on your computer. This software is available for free. There is a link to Adobe on our home page. If you prefer, you may send us a self addressed, stamped 9' x 12' envelope. Postage is $1.00 for domestic USA.
How do I place an order by mail? - Internet ordering is preferred, however we accept orders by mail. You may print the catalog (including an order form) from our website. Complete the order form and compute the shipping fee and tax (in California, USA). Mail the order form to Fidelis Models, PO Box 1021, Poway, CA 92074.
How do I search for a particular product? - We carry over 3,000 products. Many are unique items that you may not see anywhere else. To look for a particular item, click the "Search" link on the top title bar of our website. Type in the description of the item or make/model and click Search. Try different descriptions and you may find something new!
What are my options for payment? - We accept Visa, Mastercard, Discover, PayPal, Checks (in US funds drawn on a US bank), Money Orders (in US funds drawn on a US bank), and old fashioned US currency.
Do you accept PayPal? - Yes, during the checkout process you will be offered the option of paying with PayPal.
Do you offer shipping by FedEx or United Parcel (UPS)?-We want to provide our customers with the best value. We have found that the United States Postal Service offers a great value and quick service with Priority Mail for domestic US shipments. International shipping is also a better value using Postal Air Mail with reasonable shipping delays. If you want special handling, we will use FedEx or UPS. There is an additional handling fee of $10.00 and you must pay the actual shipping cost. This will involve a separate charge to your credit card once the actual cost is determined at the point of shipment.
