We recognize that our customers are concerned about the manner in which we collect personal information when you visit our web site, and how we safeguard and use this information. We are committed to collecting only the information that you want us to have, and using this information only in the manner permitted by you and with your consent.
What information we collect
Personally identifiable information:
We only collect personally identifiable information about you that you agree to provide. Personally identifiable information is any information that can identify you as a specific individual, such as your name, address, phone or fax number or email address.
We collect personally identifiable information when you:
- Make a purchase
- Complete a questionnaire
- Send us an email inquiry
In addition, when you purchase a product we collect your credit card information in order to process the purchase.
Other information:
Cookies: A cookie is a small piece of code that a Web site transfers to an individual’s hard drive. A cookie contains a unique identifier that allows us to better understand your usage of our web site and allows you to move about the site without having to re-enter registration information that you have already provided. Cookies are not linked to any personally identifiable information.
If you simply want to browse, you do not have to accept cookies from our web site. However, if you wish to log in as a customer, or to purchase products, you must accept cookies. You can set your browser to not accept cookies. See you browser’s documentation for information on disabling cookies.
Advertisers that serve ads on our web site may assign different cookies to you, and may track your usage of these ads. These advertisers are not covered by our privacy policy and you should check the advertiser’s privacy policy for their information collection and use practices.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please refer to the following sites.
http://doubleclick.com/privacy/faq.aspx
http://www.google.com/privacy_ads,html
Computer information: We collect certain technical information from your computer each time you request a page during a visit to our web site. This information is provided by your computer’s Web browser and may include your IP address, operating system, Web browser software, screen resolution and referrer Web site. This information, which is stored in log files, is not linked to personally identifiable information gathered elsewhere on our site.
How we use your information.
Personally identifiable information:
When you register to become a returning customer on our web site, we use the information you provide to create your member account. When you purchase a product we use the information you provide to complete the purchase, and to bill your credit card. Unless you instruct otherwide, we use your email address to send you email communications and your address information to send you direct mail. If you sign-up for a contest or other promotion, we use your information to enter your name as a contest participant. We use your phone or fax number, or your email address or mailing address, when we respond to your questions, contact you for feedback or to give you information on our products or services, or contact you about billing, customer support or other administrative matters. We may use your demographic information for targeted promotion and advertising.
Other Information
Cookies: We use cookies to recognize when a customer who has registered at our web site logs in to the site. We use “session” cookies, which expire within 30 minutes after a visitor leaves a Web site, to enable shoppers that buy products from us to complete their purchases.
Computer Information: We use computer information to analyze trends, track visitors’ movements and gather broad demographic information for aggregate use.
What choices you have about how your personally identifiable information is used.
At any time you may contact us by phone or email to opt out of receiving communications from us about promotions and products. Each email or other communication that we send to you includes instructions on how to unsubscribe from receiving further communications. You may also withdraw your consent to use your personal information at any time (subject to legal or contractual requirements); however, we will then be unable to advise you of new products.
How we share your personally identifiable information.
We will not sell your personally identifiable information, except in connection with a sale of our business (see Sale of Business below).
With service providers and partners:
We may employ other companies or individuals to perform functions on our behalf, for example shipping orders, credit card processing, or providing other services. These companies may use personally identifiable information to perform their functions, but not for any other purpose.
Sale of Business:
We may transfer your personally identifiable information to a third party in connection with a sale, merger or other disposition (whether of assets, stock or otherwise) of our business.
Legal Process:
We may be required to disclose certain personally identifiable information from time to time to comply with a court order, subpoena, search warrant or other legal process. We may disclose this information to governmental and regulatory authorities without legal process in the event of a national emergency. We may reveal your identity if we believe that you are violating any rights or property of ourselves or others.
How long we keep your information:
We will destroy your personally identifiable information once we no longer use it for the purpose for which it was collected.
How you can access and change your information:
You can correct or update your information by contacting us at fidelismodels@cox.net or by calling (858) 679-9001.
Security:
We use Secure Socket Layer (SSL) protocol to protect your data and secure your transactions when you purchase products from us. We operate secure data networks protected by industry standard firewall and password protection, and we have security measures in place to attempt to protect against the loss, misuse or alteration of your user data. Only certain employees have access to the information you provide us.
Changes to our privacy policy:
If we change our privacy policy, we will post those changes on our Web sites. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will be able to opt out of any new use of their personal information.
What to do if you have a complaint about our privacy practices
If you believe that we have dealt with your personally identifiable information improperly, you may file a complaint by contacting us at fidelismodels@cox.net or by calling (858) 679-7041 and asking to speak to our privacy co-ordinator. We will investigate your complaint, notify you of the outcome and inform you of any relevant steps taken.
