First Time Visitors

We want to make your Fidelis Models online shopping experience as easy as possible. Described below are simple instructions for locating your product and placing your order.

FOR BEGINNING USERS, PRINT THIS PAGE AS A REFERENCE.

TO LOCATE A PRODUCT:

1) Click the appropriate model scale on the left menu bar from any page

2) Select a model manufacturer

3) Select a type of product (if choices are shown)

OR

1) Click "SEARCH PRODUCTS" on the top menu bar

2) Enter any portion of the name of a model kit or manufacturer

3) Click "SEARCH"

TO SELECT A PRODUCT:

1) Click "Add To Basket" OR

2) Click "More Info" button for the product, then enter the quantity you want to order, then "Add to Basket."

3) After each selection, you will see your current "Shopping Basket." You may "Remove" items or change the quantity and then click "Update".

4) To continue shopping, click "Continue Shopping".

5) To see what you have selected at any time, click "View Cart."

6) When done shopping, click "Checkout."

TO CHECK OUT AND PLACE YOUR ORDER:

1) If you are a returning customer, enter your username and your password at any time.  If you have forgotten your password, choose "Please Email Me My Password".

2) If you are a new customer, click the "Create Account" button. Please enter whatever login name and password you would like to use in the future.

If you don't have an email address, you may enter anything into this field in order to proceed (just don't leave it blank!)

WITHOUT A VALID EMAIL ADDRESS, YOU WON'T RECEIVE AN ORDER CONFIRMATION.

The password is anything you would like to use when visiting our site in the future (just don't leave it blank!)

This login and password is used to save you the time needed to reenter your personal information when you next visit our website.

You will also earn loyalty points for discounts on future orders, but only if you create an account and log in.

3) If you don't want to create an account, click "Proceed To Checkout".

4) Enter your billing and shipping information.

5) Click "Continue"

TO CHOOSE PAYMENT & SHIPPING OPTIONS:

1) Select the shipping method you prefer. The default method does not include insurance, you may upgrade to add insurance.

2) We accept payment by personal check, money order, PayPal, and credit card (Visa, Mastercard, American Express & Discover).

3) If paying by check or money order, select "Check" as payment type and then the check number on the next page. If check number isn't available, enter a "1" to continue.

4) If paying by credit card, choose the type of card, then on the next page enter your name as it appears on the card, the card number, and expiration date.

5) If paying by PayPal, choose PayPal and then you will enter your PayPal account information to continue.

6) Print a copy of the invoice by clicking the "Print Invoice" button.

TO SEND PAYMENT BY CHECK:

If paying by check or money order, simply mail a copy of the invoice along with your payment to:

Fidelis Models, P.O. Box 1021

Poway, CA, 92074    USA

SHIPPING:

1) Payment by PayPal or credit card will expedite shipping

2) Personal checks will be held for ten (10) days to clear

3) Please allow up to two weeks for shipment of your order (three weeks for personal checks)