Policies and Shipping
If you are not satisfied for any reason with your Fidelis Models product, notify us immediately and return the unopened model kit (in the original packaging) postmarked within thirty (30) days from date of shipment for a full refund of purchase price. Customer pays for return shipping. We do not refund your original shipping fees. Items that have been opened, or used in any way, are subject to a 50% of original price restocking fee. For orders paid by credit card, refunds will be placed on the original credit card.
Shipping fees are calculated dynamically through the US Postal Service based upon the product weights (including handling & packaging), shipping method, and shipping destination. A choice of options will be presented to you during the checkout process.
Domestic USA shipping is by US Postal Priority Mail (Up to $50 Insurance) or by US Postal Express Mail (Insurance Included).
International shipping is by First Class Air Mail (No Insurance) or US Postal International Priority Mail (Up to $200 Insurance included).
Shipping fees on large orders will be handled on a case by case basis. Allow up to two weeks for shipping, although shipment delay is usually less.
PRICING & AVAILABILITY
In the event that a product is listed at an incorrect price (for any reason), we have the right to cancel any order placed. We will refund any payments for such orders in full. Prices and availability are subject to change without notice. We reserve the right to refuse any order. All orders are prepaid. Orders paid by personal check or money are shipped after the check has cleared.
All orders transfer to possession of the buyer when your shipment is delivered to the US Post Office. We do not insure shipments unless specifically requested to do so. Buyer pays for shipping insurance. Fidelis Models is not responsible for any items damaged or lost during shipment.
We accept PayPal, credit cards (Visa, Mastercard, American Express, and Discover), checks and money orders. PayPal and credit cards are accepted through our secure shopping cart thru PayPal processing. Checks and money orders must be drawn on a United States bank in US dollars.
California residents will pay sales tax.